Everyone has a story about equipment problems occurring at the worst possible time. Components fail; a bug is found in the software. What will you do? ADI employees take great pride in having a reputation for, perhaps, the most dedicated customer support organization in our industry. Our staff is just a phone call or an email away to support your questions.

Using our expertise and services provides continuity and reduces the risk of missing your customers’ deadlines. It also allows you to focus on further developing your own core specialties.

Warranty
The ADI maintenance program starts with our product warranties. Our warranty is a full one-year warranty on the hardware and 90 days of free updates on the software, which is in keeping with generally-accepted industry practices.

First-Year Software Support
One year of software support and maintenance is generally required on all software purchases. Therefore, the 9 months of software maintenance to carry coverage from warranty expiration to 12 months is added to software quotes.

What happens after the one-year warranty? ADI offers several maintenance programs to suit your needs.

On-Call Hardware Maintenance
ADI offers an on-call maintenance plan that allows you to purchase only the support services you require on an as-needed basis. With on-call maintenance, you pay for support services based on an hourly rate; there are no up-front costs or maintenance contracts involved.

Comprehensive Hardware Maintenance
ADI's comprehensive maintenance plan provides you with unlimited support services, such as phone support and site visits. ADI's comprehensive maintenance plan is renewable each year. Once you pay the yearly fee, there are no additional costs.

When your project has a high level of visibility, this program provides an insurance policy - the highest level of support within a fixed budget.

Software Maintenance
Software Maintenance contracts provide new releases, bug fixes and full access to ADI's excellent support staff. Renewable on an annual basis, these maintenance contracts allow you to pose questions, submit problem reports, and in general, gain from ADI's expertise in the field of control systems development and test.

Is the successful and timely completion of your projects essential to your company? Contact us to discuss ways to optimize the availability and efficiency of your simulation center. And, in case these standard programs do not meet your needs, we will be happy to explore how we can make these immediate, tangible benefits available to your projects.