Industrial IoT Support
ADI’s comprehensive support services encompass both hardware and software, offering troubleshooting, expert problem resolution, component maintenance, and regular software updates to ensure sustained performance.
The deployment of best-in-class Industrial IoT and Digital Engineering capabilities for your industrial innovation project is only the beginning of the journey when you work with ADI. We have a decades-long track record of delivering successful solutions and then working alongside our customers to refine, enhance, automate, and provide long-term support for deployed customer solutions, with a focus on return-on-investment.
Solution Support & Maintenance
Hardware Support
ADI offers solution hardware support services which include front line problem troubleshooting and isolation, second line subject matter expert problem identification and resolution, component repair or replacement.
Software Support
ADI offers solution software support services which include telephone and email support and regular software updates. The ADEPT software runs on Windows and Linux client PC’s and Linux servers. Software support contracts provide access to the latest ADEPT software for support for newer OS versions and new feature additions. These updates include the addition of support for newer versions of third-party interfacing tools, e.g. support for new versions of MATLAB/Simulink.
Solution Modernization & Obsolescence Management Services
ADI has a reputation in industry for being a technology partner for the successful long-term operation of mission-critical and safety-critical industrial assets. We currently support best-in-industrial facilities with more than two decades of high-uptime operation as mission-critical assets. These digital industrial assets have been modernized in a phased and cost-effective manner to provide another decade or more of future reliable operation with the option to modernize at a later date for decades more of asset operation.
ADI offers obsolescence management services including:
- Spares management services
- Form-fit-function replacement engineering services for obsolete hardware components
- Phased upgrade and modernization program services
- Managed major software update services
